Returns & Refunds policy

Thank you for shopping at Fox Lumos. We value your satisfaction and strive to provide you with the best possible experience. If you need to return a product, we have established the following Returns and Refunds Policy to ensure a smooth and fair process.

Cancellation and Refunds

You have the right to cancel your order before the item is shipped. To initiate the cancellation process, please contact us at info@foxlumos.com as soon as possible and provide your order details.

If your cancellation request is received before the item is shipped, we will process the refund within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase, and you will not incur any fees for the reimbursement.

Conditions for Returns

To be eligible for a return, the following conditions must be met:

1. The cancellation request is made before the item is shipped.

2. Customized items, including those made to your specifications or clearly personalized, are not eligible for return or refund.

Returning Goods

If your cancellation request is approved and the item has not yet been shipped, there is no need to return the goods. We will process the refund accordingly.

Refund Process

Once your cancellation request is approved, we will initiate the refund process. The refund will be processed using the original payment method used for the purchase.

Please note that the refund may take some time to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions about our Returns and Refunds Policy or need assistance with the cancellation process, please contact us at info@foxlumos.com. Our customer service team is available to help and address any concerns you may have.

Please note that this policy is subject to change without prior notice. We recommend reviewing our Returns and Refunds Policy periodically for any updates or modifications.